elevator service

How To Choose Your Elevator Company

Elevator Service

While you know how important it is to have an elevator that runs smoothly, you may know less about what to look for in an elevator service company. At Keystone Elevator, we understand the importance of your elevator to transportation through your commercial business. When choosing an elevator service, there are questions to ask.

How Much Experience Do You Have?

When talking to your elevator servicing company, you should feel comfortable asking about their contractors’ level of experience. All elevator contractors should have the licensing and training necessary to work in the elevator industry. Look for mechanics who have many years in the industry. The longer the experience, the more likely they have dealt with various situations similar to yours.

The elevator industry is constantly changing. Contractors need to have ongoing training to handle new products and technology.

Do You Handle Emergencies?

You can never predict when your elevator may break down. While a maintenance plan helps you avoid sudden breakdowns, you need to be prepared for anything. An elevator breakdown can shut down your business for several hours or days if you cannot find a contractor willing to help. Likewise, if you have someone stuck in the elevator, it can be a frightening and challenging experience for the guest. Ask the potential elevator service company if they handle emergencies. They should be able to give you an emergency number to help you get the elevator moving right away.

When it comes to your elevator, you need a contractor who cares about the service you receive. Poorly serviced elevators are more prone to breakdowns. At Keystone Elevator, we have been serving the Greater Boston Metro since 1995. We have the experience, knowledge, and tools necessary to keep your elevator running safely and efficiently. Contact us today to learn more about elevator repair and the maintenance options we provide.

elevator service

Debunking Elevator Myths

Elevators have been safely transporting passengers since the 19th century. Since then, modern elevators have had several upgrades that make elevator travel safer than ever. However, several elevator myths continue to make some apprehensive about using them. Elevator tragedies are familiar storylines in film and television programs, but the frightening scenes that you see onscreen are rarely based on facts.

Freefall Scenarios

One of the most common disaster scenarios in a horror or action film is the out-of-control elevator plummeting to the bottom floor. While this scary situation makes moviegoers cringe, it’s inaccurate and unlikely to happen in the real world. Elevators are designed with capabilities that limit the cabin’s speed. If a malfunction causes the unit to accelerate too much, an emergency brake stops the elevator’s movement. Braking systems are designed to function even if a power outage occurs in the building.

Broken Cables

Cables do not control most modern elevators, and older models are not reliant on a single line for operation. Multiple cables are used to manage the cabin’s movement, and the likelihood of a cable snapping is minimal. Overloading an elevator is also unlikely because the machine will not move if the weight capacity is exceeded.

Elevator Door Malfunctions

Have you watched a film that shows a passenger being squeezed by the elevator door? Elevator doors will not close if the infrared sensor detects a passenger, and the machine’s door locking mechanism prevents the door from opening between floors. When someone enters the elevator when the doors are closing, the fail-safe mechanism forces the door to retract.

Low Oxygen Levels

When passengers become stranded in a malfunctioning elevator, some fear that they’ll run out of air because they believe elevators are airtight. Elevators are constructed with vented areas on the floor, and most are connected to HVAC systems to bring in fresh air. A stopped elevator can elevate anxiety levels, but you’re unlikely to suffocate or have problems breathing. When you need repairs, maintenance, or elevator installations for a commercial property, you can rely on Keystone Elevator.

slow elevator door

Solving the Problem of Slow Elevator Doors

Your patrons, guests, clients, employees, and other visitors don’t like to wait long on elevator availability. The problem of delay can be compounded when the elevator doors are slow-moving. It is dangerous to ignore slow doors, as it could signify a more significant malfunction. While you should call Keystone Elevator to tackle your elevator problems, some possible issues and resolutions may be appropriate.

New Elevator Assemblies

An elevator is assembled and installed on-site, so if a new elevator is experiencing trouble with the doors, it could be a problem with the assembly or installation. Disconnects between the floor door and the movement of the car door cause doors to open slowly, and it could be an issue with the door locks. Installation engineers have a manual from the elevator design company, but discrepancies can still occur. Keystone Elevator can address and remedy these concerns.

Old Elevator Systems

If the doors on an older system open slowly, look at the horizontal groves above and below the door. If debris, dust, rust, or other unwanted objects are clogging the grooves, it can cause a delay. Clean the grooved thoroughly. An integrated circuit in the elevator may have shorted or become faulty, in which case it would need to be replaced or repaired. There are times when turning the elevator off and on again can help recircuit the system correctly, but any electrical concerns should be left to the professionals.

Look for signs of rust on the door panels, as these can also hinder efficient opening. Older elevators can lose their shine and develop rust quickly, making a metal refinishing job possible.

Solve the Problem

Recurring issues with an elevator could signal unwanted friction between the various components. Keeping up with routine maintenance can help prevent these issues and address any others causing your doors to open slowly.

Keystone has serviced the Boston area for over 20 years. We understand the importance of a safe, functioning elevator, no matter what the weather looks like outside. Contact us today by calling 781-277-4655 or emailing us to find out how we can care for your elevator!

winter elevator

How to Maintain Your Elevator in the Winter

With winter storms just around the corner, you need to prepare your building, including the elevator equipment. At Keystone Elevator, we maintain commercial elevators, no matter the season. If you’re worried about winter elevator maintenance, we have you covered.

Run Elevators Before Opening

If you have hydraulic elevators, you may want to run them before your property opens for the day. When you run the elevators up and down a few times, you can circulate the oil and warm it up. Warm oil tends to pass more smoothly and will reduce wear on your piston and valves.

Manage the Temperature in the Elevator Room

You never want your elevator room to get too cold. It would be best if you had the room remain between 45 degrees and 90 degrees. Additionally, it would help if you never let the humidity exceed 85%. When your elevator room’s temperature and humidity go outside these boundaries, you are more likely to have a malfunction.

Reinforce all Windows

Before the more challenging winter months, make sure the windows in your machine room are reinforced. You do not want the windows to blow open or for water to seep through. You may need to put plywood sheets over your windows to protect the equipment and maintain the elevator’s temperature.

Invest in Weather Stripping and Entrance Mats

To protect your machine room, you need to check the seals around the doors and windows. If you have any damaged areas, you should replace or repair the stripping before the winter weather worsens. In addition, make sure you have entrance mats that catch rock salt and sidewalk deicers from being tracked into the elevator.

Make Preparations for High Water

During heavy rain or thawing, park the elevators near the center of the shaft to prevent water damage. If water accumulates in the pit, you can keep the cab away from the water. Submerging travel cables or the cab in water can lead to extensive repairs.

Keystone has serviced the Boston area for over 20 years. We understand the importance of a safe, functioning elevator, no matter what the weather looks like outside. Contact us by calling 781-277-4655 or email us today to learn how to care for your elevator!

Why Your Commercial Property Needs an Elevator


While having an elevator in a commercial building may be standard for many businesses, some buildings do not have one. For some, elevators are a necessity, and even when they are not, all businesses can benefit from an elevator.

How Accessible Is Your Building?

When designing a building, you need to consider accessibility for passengers. Some passengers require another means of access to travel between floors. By adding an elevator, it will provide both the elderly and other riders who struggle with stairs another option.

In addition to those who require accessibility options, you are less likely to appeal to clients or guests if they have to climb several sets of stairs to reach the floor they need. Visitors and employees of your building appreciate elevator travel. Likewise, an elevator makes it easier for your clients to find their way around the building as each floor has clear labeling. With only stairs, it’s easier to get lost.

How Quickly Can Individuals Travel?

Your commercial property will benefit from having less traffic on the stairways. If you have too many people traveling between floors, it can be difficult to get to one place or another quickly with all the congestion.

If your employees have to run up and down the stairs all day, they will be exhausted. Even the most active people become tired when going up and down throughout the day; especially if the departments are split by floors. In addition, rushing when using stairs can be dangerous. An elevator solves the problem when someone needs to travel quickly between floors without injury.

If you have a building that has several floors, then an elevator should be a must-have. At Keystone Elevator, we understand the importance of an elevator in your commercial building. Contact us today to find out how we’ve helped clients in the Greater Boston Metro.

Solid Tips for Budgeting for Your Elevator


Having a quality elevator in the greater Boston metro area puts your company in a special class. A certain prestige comes with the services of a fine-tuned elevator, but there are potential challenges, too. The lucid budgeting for a new elevator and its upkeep as well as maintaining an older system, depends upon a few proven principles.

At Keystone Elevator, we are here to help you gain clarity on getting the best value for your system. This is true whether you own or manage a mall, hospital, or commercial office building.

A Few Words on Installation

If you are in the market for a new elevator, many factors must be considered. To get the right unit for your building, consider the complete package:

  • The purpose of the elevator
  • The frequency of use
  • The weight of the loads
  • The ADA requirements
  • The aesthetics and ride quality

The cost of a new system depends upon the price of equipment, labor, fees, and taxes. Other expenses include working with architects and electricians and making sure all regulatory codes are followed. Part of the budgeting process includes estimating the lifecycle of the elevator.

Some Advice on a Maintenance Plan

Part of the cost of operating an elevator is maintenance. A regular plan keeps the system operating and ensures the safety of its riders. Keystone Elevator can put together a maintenance schedule based on the type of equipment you have. This gives you a good idea of your expected costs and provides a reliable tool for budgeting. It will also save you money in the long run by avoiding emergency repairs.

When you rely on Keystone Elevator for your elevator needs, you know you are receiving service from expert technicians. We have been in operation in the Boston area since 1995, providing the full array of services for your vertical transportation needs. Contact us to get the full value of your elevator system.

maintenance proposal

Elevator Maintenance Proposals: What To Look For

When shopping around for elevator maintenance contractors, one offer might begin to sound very much like another. In some cases, it might appear that price is the only difference. However, there are some key variations to watch out for between proposals.

Maintenance Frequency

How often is the company proposing to visit your property and maintain your elevators? Ideally, they arrive at a number only after taking a look at your elevators or asking for information about them. Different types and ages of elevators require different maintenance schedules, so they should provide one that matches those specific needs.

Emergency Provisions

What happens if someone gets stuck in the elevator or all the elevators suddenly stop working? Will the company provide 24/7 assistance, or will you need to wait until business hours to get help? If your building opens early or remains open throughout the night, not providing 24/7 service could be a dealbreaker for you.

Level of Service

One factor that will determine emergency provisions is the level of service provided. Three main levels exist in the elevator maintenance industry. The first involves greasing and oiling the elevators. The second involves the provision of full maintenance. Finally, some contractors provide extended full maintenance. Regardless of what label a company provides, be sure to ask for details on what they mean, as details can vary across companies.

Contract Cancellation

What happens if another company offers you a deal you can’t turn down, or what if you find the service provided unsatisfactory? Do you have to wait out the full contract, or can you provide notice and walk away? Be sure to review all of this in the contract cancellation. If the contractor does not initially provide this information, be sure to ask.

At Keystone Elevator, we provide 24-hour service to all of our clients and handle virtually all aspects of elevator maintenance. From installation to modernization and decommissioning, we can handle the job. Call 781-277-4655 or email us today for a quote.

elevator maintenance

Why Invest in Elevator Maintenance

In the hustle and bustle of day-to-day business operations, it is normal to forget about the things that become routine. Most business managers or owners do not give much thought to their elevator maintenance plan, but failing to focus on elevator maintenance is a critical safety mistake. Here at Keystone Elevator, we understand that there are many reasons elevator maintenance is important, and here are a few of them.

1. Consumer and Employee Safety

An elevator is an expected piece of machinery in multi-floor establishments. Consumers and staff don’t typically give too much thought to their operation or how often they’re maintained. To most clients and employees, the elevator just does what it does. They expect it to open when they press a button and carry them to the desired floor without issue. Unfortunately, if an elevator is not in optimal condition, problems can occur, like malfunctioning doors or getting stuck between floors. By working with us to create a maintenance solution that works for you and your establishment, we can ensure that your elevators remain fully functional and in pristine condition.

2. Less Managerial Concern

Preventive maintenance equals peace of mind. Business operations take up enough of an owner’s or manager’s time. Those additional precious hours worrying about preventable elevator repairs when an elevator is shut down can dramatically affect business operations until fixed.

3. Cost Efficiency

While a majority of elevator repairs are inexpensive, especially when they are corrected right away, when problems are left to fester, repairs can become exceedingly expensive. It’s a compounding effect that is better avoided. When choosing to work with our company, we create a maintenance strategy so that any potential problems are dealt with when they are still minor issues.

If you would like to get ahead of any potential elevator problems, do not hesitate to contact a Keystone Elevator technician and schedule an inspection. Our technicians are both certified and qualified to assess any potential mechanical issues and provide you with a proposed maintenance schedule. Call 781-277-4655 or email us today to learn more.

Understanding the Life Cycle of an Elevator


Elevator Life Cycle Factors 

Elevators come in a variety of styles, types, and models. These differentiating factors may affect the elevator’s maintenance requirements and overall life cycle. However, despite the differences, there are ways to increase the life cycle of all elevators.

How Modernizing Affects the Life Cycle

If you want your elevator to last, you need to have regular maintenance performed. If you don’t invest in regular maintenance, your elevator’s expected life cycle will decrease drastically. An elevator that is expected to last 20 years may now last only 15. While regular maintenance will keep your elevator in working order, it is not always enough to prevent the technology from becoming obsolete. This is where modernization comes in. Modernization is a great option when your elevator needs more than just repairs but hasn’t quite reached its end. Modernization allows you to upgrade your elevator by replacing any outdated components.

How Inspections and Maintenance Plans Make a Difference

Work with your elevator service provider to manage your elevator’s life span. We perform inspections, create maintenance plans, and upgrade an elevator whenever it begins to lose its efficiency. Without a maintenance plan, your elevator is a mystery. There may be seemingly small problems that go unnoticed, but over time they will grow into large, costly problems.

How the Environment Damages Elevators

One of the many things that can affect your elevator is the elements. If moisture finds its way into your elevator, it can result in severe water damage, mold, or rot. Water can completely sabotage any metal structure and mechanical device. Other elevators, such as hydraulic elevators, are vulnerable when it comes to seismic activities and harsh temperatures.

Servicing the Greater Boston Metro, we provide elevator service to office buildings, hotels, hospitals, shopping malls, and more. If you invest in maintenance and modernization for your elevator, you can push the lifespan far beyond the typical 25 years. Start extending the life of your elevator today by contacting Keystone Elevator.

ada compliant elevator

How to Keep Your Elevators ADA Compliant

When you install an elevator, you have to follow the Americans with Disability Act guidelines. The ADA ensures that those who have disabilities can access elevators and safely operate them. As a property manager, it is your responsibility to ensure that the ADA’s regulations are upheld.

Door Opening and Closing Requirements

Your doors must remain open for at least three seconds at a time. Additionally, there should be a reopening device detection point, in case someone gets stuck between the elevator doors. In the elevator, passengers must have a clear sign that the elevator has arrived at the destination. There must be visible signs, lights, and a verbal or auditory signal.

Button Requirements

Numerical buttons have to be in ascending order and must be reachable to someone in a wheelchair. There should also be a two-way communication system that anyone can safely reach. Door open and close buttons have to be above emergency buttons, and there should never be any symbols that could be confused for another. All buttons should also have braille beneath so that those with visual impairments can also access the controls.

Dimension Requirements

In addition to button and door requirements, all elevators must be in an accessible place in the building. The cart must be big enough for a wheelchair to enter comfortably. An elevator should be at least 80” by 54”. When it comes to door width, a wheelchair requires at least 36” width of clearance. Not only does this help wheelchair users, but the width of the door helps when multiple passengers are boarding at the same time.

If a company chooses not to follow ADA regulations, they may face a fine of up to $75,000. When you work with Keystone Elevator, we can help you stay up to date on the changing regulations. To find out more about elevator servicing in the Greater Boston Metro, call 781-277-4655 or email us today!