What Actions to Take When Elevator Fault Codes Appear

Elevators are more than just a convenient way to get around your commercial building. If your structure is over two stories high, it’s likely a requirement for your building to be ADA-compliant.

Maintaining your elevator can help protect your investment, ensure ongoing ADA compliance, and help you pass the annual or biannual inspection required by the state of Massachusetts.

Even with regular maintenance, your elevator might still display a fault code from time to time. When this happens for the first time, you might be wondering how to handle it and what to do first. Keep reading as we explore what to do when elevator fault codes appear.

What to Do if Elevator Fault Codes Appear

When your fault monitor shows a code for the first time, you might have no idea how to handle it. However, ignoring that code can not only put users at risk but could also lead to a costly elevator violation for your business.

As soon as you notice something is wrong, use this elevator code checklist to get to the root of the problem.

Stay Calm

Noticing an error code on an elevator can be concerning. But it’s important to keep in mind that there are codes for a variety of different situations. Seeing an elevator fault code doesn’t necessarily mean that your elevator is at risk of a major malfunction.

The best thing that you can do when you see an elevator failure code is to remain calm. It’s a good idea to get everyone off the elevator and close it until you can get the code repaired.

The last thing you want to do is wait to address the problem. This can not only potentially put users in danger but could also lead to an elevator violation down the line.

Consult Your Manual.

When your elevator was installed, you should have received a manual. In this manual, you’ll find a list of all elevator fault codes.

Use this to diagnose what the fault code is about.

Schedule a Repair

The next step is to schedule an elevator repair. When you call your elevator repair specialist, you can provide them with the fault code and what the manual identifies it as. While they will do their own analysis when they arrive, having this information can help them better prepare for the repair.

Record the Repair and Code.

After the repair is completed, make sure to record the incident. Your business should have a log where all elevator repairs and incidents are recorded. Make a note of the date, what the fault code was, and the type of repair performed.

This information may help with future repairs if another fault code appears.

Maintaining Your Elevator

Seeing elevator fault codes for the first time can be scary and confusing. But using this elevator code checklist can help you get to the root of the problem quickly and allow you to get your elevator functioning again as soon as possible.

Scheduling regular preventive maintenance can help you reduce the frequency of fault codes. Check out the customized preventative maintenance programs to learn how Keystone can help you keep your elevators functioning properly year after year.