Keep Your Costs Down With Regular Elevator Maintenance

Elevators, like all equipment, require maintenance to remain in the best condition. Despite the necessary repairs, building managers and owners may forego maintenance because it can be inconvenient. The problem with this mindset is if you forego the repairs, then the elevators will eventually stop working as efficiently. Most of the time, elevator servicing contractors do not receive a call from building owners until the problem is already obvious and more expensive.

If you want to keep your elevator running and cut down on costs, then you’re going to need preventative maintenance.

Routine Contracts May Be More Affordable

If you enter into a routine maintenance contract with an elevator service company, then you can save on maintenance throughout the year. A contractor will visit your building according to the schedule that you set and will offer detailed reports about your elevator. If there are any issues, they will catch them and repair them right away, rather than waiting for them to get worse.

Major Repairs Stop Elevators for Longer

You may worry about stopping your elevator for maintenance, but routine maintenance is quick, whereas if your elevator breaks down, you are going to have more lengthy repairs. Your guests, staff, or tenants are going to have to wait even longer for an alternative elevator. This can dip into your building’s productivity or cause complaints from your guests.

Doors and Rollers Need the Most Upkeep

To maintain your elevator system and otherwise lower your repair costs, focus on the doors and rollers. Doors are the most heavily used component in your elevator. They undergo a lot of wear and tear and may need to be aligned regularly. Issues with the doors and rollers can lead to performance issues.

Do not let your costs go up because you didn’t receive preventative maintenance on your elevators. Contact Keystone Elevator by calling 781-277-4655 or emailing us today!

commercial elevator

3 Signs That Your Elevator Needs Repairs

commercial elevator

If your building has an elevator, then odds are your guests and staff rely heavily on it to transport them throughout the building. It is your responsibility to ensure a safe and convenient ride.

Elevators have a long lifespan, so how do you know when something is wrong? When is it time for you to invest in repairs or a new elevator? Here are three common warning signs.

Extended Wait Times

How long do passengers have to wait for your elevator? Elevators are supposed to be convenient and quick. Guests and staff should not have to wait a long time for the cab to arrive. If your elevators are too slow, it will cut into the productivity of your building. The long wait times could also indicate an issue with the cables, motor, pulleys, or other mechanical components in the elevator.

Unusual Noise Making

Most elevators operate in silence. A modern elevator should be as quiet as possible. Most passengers feel uncomfortable in elevators that make too much noise. If you hear any clanking, this might mean that you could have several different mechanical issues. Some building owners and managers will shrug off any noises from the elevator. Unfortunately, the sounds will worsen and the problems could become worse over time.

Jarring Movements

Your elevator is supposed to have a smooth operation. Jerky movements and sudden stops are unnatural and a sign that your elevator has a problem. The components responsible for moving your elevator may no longer be functioning properly. An elevator that stops suddenly or has rough movements can injure the passengers inside.

If your elevator is showing even one of these signs, you should have a professional inspect it as soon as possible. Keystone Elevator services elevators in commercial buildings, offices, hotels, hospitals, and more. Call 781-277-4655 or email us today to find out more!

How Do You Know If Your Elevator Is ADA Compliant?

As the manager or owner of a commercial building, you are required to make sure your building complies with all codes, laws, and regulations. If it’s been a while since you’ve looked at ADA provisions, you might want to review them to be sure your elevator is compliant. The following are some requirements to be aware of.

Electronic Operation

To be ADA compliant, your elevator must operate electronically. This means the doors have to open and close without anyone touching the actual doors. They need to have a reopening feature that will open the doors without physical contact when someone enters the elevator after the doors have already begun to close.

Floor Space

Your elevators need to have a certain amount of floor space to be ADA compliant. A wheelchair user should be able to comfortably enter and exit the elevator. He or she should be able to reach the controls as well, as they should also be a certain height from the floor.

Hall Signals

Elevators need to have visible and audible hall signals under ADA provisions. If you have more than one elevator in one hallway or location, each elevator should have its own audible, visible hall signal so the user knows which elevator has answered the call button. Ascending and descending directions should have appropriate audible signs, and users should have a verbal signal that shows whether the elevator is headed up or down.

Open Doors

When an elevator door opens, it needs to remain open for a minimum time of three seconds. This gives those with special needs an appropriate amount of time to enter or exit the elevator. If he or she needs more time, the electronic reopening feature should kick in.

Learning More About ADA Compliance

If you’re still unsure whether your commercial elevators are ADA compliant, consult with the professionals. Contact Keystone Elevator by calling 781-277-4655 or emailing us today to learn more!

Is Your Elevator Maintenance Up to Date?

There is no worse time to realize you are behind on elevator maintenance than when you have a liability issue. This may include a customer getting stuck in an elevator or someone tripping and falling after the elevator fails to level. There are a lot of potential risks with unsafe elevators and maintenance is a lot less expensive than the potential lawsuits they might lead to.

Sometimes even keeping up with routine maintenance might not be enough to keep your elevators safe. The maintenance that kept it in shape 20 years ago might not work today. Here are some signs to watch out for.

Overheating Machinery

At some buildings, overheating is such a risk that security officers get tasked with checking the machine rooms while patrolling the floors. Doing this several times throughout each shift helps to provide an early alert to management that something is amiss, so they can call the engineers or elevator maintenance crew to resolve the issue.

Long Wait Times

How long do elevators take to recall for emergencies? Do they all recall with the emergency switch? Have tenants and customers been complaining about long wait times? Check the elevator speed on a regular basis so you can note when each cab begins to take longer than usual.

High Energy Use

If you managed a building before of comparable size with newer elevators, you may have noticed the energy bill was lower. That’s because newer elevator systems are roughly 74% more energy-efficient than older ones. When companies start looking for new ways to cut costs and become more efficient, modernizing is one option to consider.

Frequent Breakdowns

Long before an elevator traps someone behind its doors, it may experience frequent breakdowns. It may not recall at all to the lobby area in emergency mode or may simply stop functioning altogether. This is an indication that something needs to be done and soon.

Keystone Elevator helps property managers across the Greater Boston Metro area to create custom maintenance plans that suit the elevators they have in place. Call 781-277-4655 or email us today for more information!

Choosing the Frequency of Your Elevator Inspections

Having an elevator in your commercial building offers more convenience to your customers, clients, tenants, and other individuals who use the building. Whether someone is carrying a delivery, pushing a stroller, or in a wheelchair, an elevator can be a welcome sight when he or she needs to visit a floor other than the main level.

Did you know your elevator should be inspected on a regular basis to make sure it is safe, up to code, and working correctly? What is a regular basis? The following are some aspects that will help you choose the frequency of your inspections.

The Contract

When your elevator is initially installed, the installers will typically give you a contract that includes maintenance and inspection schedules. It’s possible a certain amount of inspections are covered in your installation cost, and it’s also possible your particular elevator will need more inspections than another. Your installer can help you determine how often to have this done.

The Model

Different elevators are made with different parts. Some are older, while others are more modern. The model of your elevator will help you determine the frequency of your inspections. A newer model may not need an inspection as frequently as an older model. A more complex model may need a more intensive schedule.

The Time

If it’s been a while since your last elevator inspection, you might get one done now simply because of the amount of time it’s been. Many experts will suggest you don’t go any longer than 12 months between inspections, and shorter depending on the first two aspects discussed above. Better safe than sorry, so if you’re not sure how long it’s been, get one scheduled as soon as possible.

Contacting the Professionals

Having your elevator in top shape at all times is one of the best ways to ensure your tenants and customers are happy and safe. Contact Keystone Elevator today by calling 781-277-4655 or emailing us to learn more about regular inspections.

4 Reasons to Consider a Commercial Elevator for Your Building

It may not seem necessary to include an elevator in your building when there are stairs available for people to use. However, depending on the setup and what kind of business you are running, a commercial elevator can be a great investment. Here are four reasons why you should consider an elevator for your building.

Safety Considerations and Disabilities

One of the main ways an elevator benefits your building is by making it accessible for individuals with disabilities, including customers and employees.  Additionally, offering an alternative to stairs limits the potential for injuries, such as falls.

Heavy Food Traffic

If your building gets very busy, an elevator can help manage traffic by quickly getting multiple people to their destination at once. This will also make it easier for people to transport large objects from floor to floor without needing to block the stairway.

Tall Buildings

Obviously, tall buildings with many floors would be very inconvenient to move through without an elevator. If your building is more than two stories tall, it is not reasonable to expect everyone who enters to walk up several flights of stairs to get to the top. In many states, it would be a building code violation for a building three stories or more not to have an elevator.

Client Accommodation

Including an elevator in your building can make a good impression on clients and customers. This is especially true if you own a residential complex or business that clients will come to often. People visiting your building will have an easier time navigating the building with an elevator and will appreciate the convenience of not having to take the stairs.

If your business is located in a tall building or regularly experiences a lot of foot traffic from staff members, clients, or people with disabilities, an elevator can help increase efficiency and morale. Contact Keystone Elevator by calling 781-277-4655 or emailing us today to explore which options will best fit your business’s needs.

Three Ways Modernizing Your Commercial Elevator Could Save You Money

Commercial Clients

There are a lot of benefits that come with elevator modernization. This includes increasing property value, improving safety, and increasing traffic flow within the building. Did you know elevator modernization can also save you money? The following are three upgrades you might consider in order to do so.

Installing Digital Controllers

Digital controllers are constantly scanning and assigning activity within the machine to make the elevator more efficient. When you have smart controllers, energy consumption is often greatly reduced. Everyone knows reduced energy means reduced energy bills.

Replacing the DC Motor to an AC Motor

Again, there is less energy used when you complete certain repairs, including using an AC motor instead of a DC motor. Less energy and higher efficiency mean less in energy costs. The power factor correction will also make your energy bills reduced. AC motors reduce the amount of heat put out, which means your air conditioning unit won’t have to work as hard to cool the building. In turn, you experience more energy cost savings.

Replacing the Motor Drive

You’ll have better luck and more savings with an AC motor drive than you will with a DC drive. AC drives only consume power while the elevator is actually running, rather than at all times like the DC. With the AC motor drives, you can utilize regenerative drives, which puts more power back into the building. Similar to replacing the motor itself to an AC, replacing the drive also produces less heat, which reduces overall energy consumption with the building’s air conditioning system.

Getting Started

Older elevators might work well, and their components may have been right for the time they were built, but there are some modernizing techniques you can implement to save money. Making your elevator more efficient sets off a wave of reactions that allow you to save in other areas as well. To learn more about modernization, or to get started with your elevator, contact Keystone Elevator by calling 781-277-4655 or sending us an email today!

Which Elevator Door Do You Need?

As a property owner or manager, you make a lot of decisions that affect a lot of different people. When it comes to the elevator, it’s your job to ensure everyone can get to where they need to be within the building in a timely manner. Perhaps you’ve never put much thought into it, but what type of elevator door do you need? The following are four different types and what they are each good for.

Single-Speed, One Direction

The single-speed, one direction door is one of the most popular and cost-efficient types of doors. Because it opens in just one direction, it’s perfect for a building in which there is more space on one side of the elevator than the other. The single panel gives it a seamless, clean look that some property owners simply prefer.

Single-Speed, Two Directions

The single-speed elevator door that opens in two opposite directions is another popular option. When you step up to the elevator, the two panels open from the center and move in opposite directions. This type of elevator door can work in pretty much any building, though it will need the storage space inside the wall to store both panels when they open.

Two-Speed, One Direction

What makes this door different than the single-speed, one direction, is it is made with two panels. Both panels move in the same direction, but the door opens a little more quickly because both panels are moving at the same time. The stacked panels make this a great door for freight elevators or those that need to save some space.

Two-Speed, Two Directions

When you take all of the aforementioned elevator doors and combine them, you get the two-speed, two-direction door. This door opens from the center, with the two doors moving in opposite directions. Each door is made up of two panels, so the doors open a little more quickly. These doors often open a bit wider, making them perfect for wide freight elevators or those that carry a large number of people.

Learning More

Whether you’re new to property management, or just looking into some new elevator options, contact the professionals at Keystone Elevator by calling 781-277-4655 or sending us an email today!

Elevator Emergencies: What to Do

Being prepared in case you are ever in an elevator during an emergency is a good idea for everyone, not just those who have a fear of elevators. Whether you use an elevator every day or are an infrequent passenger, the following are some things you should know about elevators and emergencies.


If you are in a building that has caught on fire, do not take the elevator down to ground level. While it might seem like the quickest way out of the building, doing so could put you in a dangerous situation.

If you happen to be in the elevator when a fire begins, stay calm and wait for first responders to rescue you. If you have a cell phone, or if the emergency call button still works, call for help and let the dispatcher know exactly which elevator you’re in and approximately which floor you might be near.

Lightning Storm

Just like fires, lightning storms can cause a power outage, making the elevator stop mid-ride. If you are in the elevator during a lightning storm that makes it pause, call for help and be patient. You should never try to pry the doors open or escape another way. Emergency personnel will get there, so try your best to stay calm.


During an earthquake, if you are in an elevator, push every floor button so it will stop as soon as possible to let people out. After you are out of the elevator, shelter in place, which means to get yourself as low to the floor as possible and crawl somewhere you can seek shelter. This could be underneath a counter, desk, table, or other piece of sturdy furniture.


Sometimes an elevator just malfunctions. It may not be an actual emergency, but to the people stuck inside, it will certainly feel like one. Regardless of the reason you’re stuck, you should push the emergency call button for help. Resist the urge to pry the doors open. Instead, move to the center of the car and try your best to relax. You shouldn’t jump or wiggle the car and you shouldn’t climb on the railings to look for an escape route. When help arrives, emergency responders will get you to safety.

Learning More

To learn more about elevators and emergencies, seek the help of the professionals. Contact Keystone Elevator by calling 781-277-4655 or emailing us today.

Understanding Your Building’s Elevator

If you manage a commercial building with more than one or two floors, then chances are it has an elevator. Over the past few years, you may have grown comfortable with outsourcing the work to professional engineers. Even so, it’s a good idea to understand some of the basics of your elevators and how they work.

This helps you play more of an active role in ensuring they are properly maintained over time. It also helps you to identify minor glitches versus serious problems that require shutting the elevators down.

Elevator Cabin

The cabin is the part of the elevator everyone is familiar with. This area transports people or equipment to different floors in your building. Some architects design the freight cabins to look different from the passenger cabins due to the likelihood of more wear and tear.

Elevator Doors

These govern the exit and entrance to the elevator cabin. When an elevator becomes stuck, especially mid-floor, these doors may get jammed. Note that there are typically two sets of doors: one on the inside and the outside.

Speed Governors

Some elevators are faster than others. The speed governors or governor rope is responsible for this. They control how fast an elevator travels, whether it’s climbing up ten floors or lowering five. The speed governors are usually found at the bottom of the car.


This is also located at the bottom of the car and helps to slow an elevator during descent. This is especially important if an elevator malfunctions and plunges to the bottom of the elevator shaft. The buffers use dissipating or accumulating kinetic energy to bring the cab to a stop.

A little knowledge can go a long way when it comes to fixing elevators. However, you still need professionals to get the job done. The trick is finding the right company. Contact Keystone Elevator by calling 781-277-4655 or emailing us today!